UK Gambling Commission Licensing Guide 2026 UKGC Explained
These are aimed at making sure all gambling is safe and fair, with the UK Gambling Commission overseeing all gambling activities within the UK. Here, you can use their search feature to look up the casino by name. First thing to do is to check the casino’s footer for the UKGC logo. This allows us to give you a balanced and transparent overview of each casino. The ratings are based on comprehensive UK casino reviews carried out by Bojoko’s casino experts. It offers games, ranging from slots to table games and live casino, from over 50 game suppliers.
Over half of respondents who indicated an intention to move onto the new regime stated they would look to take up the maximum entitlement of 80 gaming machines in at least some of their venues (57%). These respondents also suggested that increasing the availability of gaming machines will not make customers more likely to take breaks, due to the prospect of other customers taking over their machine and claiming their ‘perceived winnings’. This opposition was primarily from industry stakeholders, who argued that the other space requirements and the imposition of a machine to table ratio would ensure a balance between table gaming, machines and non-gambling space. The casino measures section of the consultation received 41 responses from a variety of stakeholders, including gambling operators and trade bodies, local government organisations, campaign groups and academics. We will introduce an age limit of 18 and over for the use of ‘cash-out’ Category D slot-style gaming machines.
Respondents pointed to the need for authorities to undertake appropriate licence checks, and therefore it is essential that operators are transparent about any changes of circumstances. This will enable casinos to meet customer demand and bring Great Britain’s casino product offering more in line with international jurisdictions. They did however indicate that the presence of sports betting in venues would likely lead to an increase in revenue from non-gambling products such as sports bars. When asked about the impact on GGY from sports betting, all operators stated that this would have either a slight increase or no impact on their overall GGY. It was also highlighted that sportsbooks are a common expectation in casinos in other jurisdictions, and this move would bring Great Britain’s casino experience in line with other countries. Opposition tended to come from those who are opposed to any increase in supply of gambling opportunities in land-based premises, while the industry was expectedly supportive.
Licensing authorities which grant the variation may attach a condition to the licence (under section 169 Gambling Act 2005) limiting the licence to the specific activity in contemplation (for example SSBTs or over the counter betting). The detail of these responsible authorities should also be set out in the licensing authority’s Statement of Principles for Gambling (gambling policy statement). The table gaming area will need to be reflected on an updated plan of the premises. A licensed casino operator in Scotland wishes to take advantage of the new entitlements. The licence holder will not be required to apply for a variation of their premises licence. A 1968 Act casino operating licence holder wishes to take advantage of the new activities and entitlements afforded by the new Regulations.
More widely, operators are expected to implement processes designed to identify when customers are exhibiting signs of potential harm and to interact and intervene in a way that is proportionate to the risk identified. The bulk of the social responsibility obligations imposed upon British gambling licensees are set out in the second part of the LCCP, as referred to above. At present, there is an acute regulatory focus in the UK on the advertising and promotion of gambling, and the industry is under considerable pressure in relation to the amount and the content of gambling advertising, particularly where there is a perceived attractiveness to children or young persons or where there is the potential for customers to be misled. For example, so-called “Novelty Bets” are permitted on non-sporting events and, as mentioned above, betting on lotteries (apart from the British National Lottery) is also permitted.
Figure 4: Current machine to table ratio for different types of casinos
To obtain a UK gambling license, you must pay initial fees, duties, and taxes. To obtain a gambling license in the UK, you must open a bank account in a UK-based bank. Obtaining this license allows its holder to conduct gambling business in the UK. The UK has several types of licenses related to operating a gambling business. Law & Trust offers professional assistance in obtaining a gambling license. UK legislation supports entrepreneurs engaged in the gambling sector.
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- Our team of experts have compiled this guide to help you further understand The UK Gambling Commission and how it benefits your casino experience.
- It is possible that there will be wider costs if the increase in fees means that existing premises are unable to afford their total fees and close down as a result, or if new premises decide not to open due to the higher fees.
- Many online casinos have multiple licences.
- 429.The Secretary of State is given the power to make regulations which require an applicant for a premises licence to publish notice of his application, to give notice of it to responsible authorities and other people.
- The committed payment limits are £10 for Category B1, B2, B3 and B3A machines, and £5 for Category B4 and C machines.
- 428.Applications for premises licences must be made to the licensing authority in whose area the premises are wholly or partly situated; and must be in the prescribed form and manner, accompanied by the prescribed fee.
This question elicited the most detailed responses in this chapter from a wide variety of respondents. This proposal will help build a picture of the customer’s play and is already standard in betting shops. The Behavioural Insights Team highlighted some research they had undertaken on individuals’ experiences of gambling management tools.
Anecdotal evidence suggests that for some individuals the option of attending physical bingo premises delivers substantial social benefits which would be lost if the sector is not supported. A healthier land-based gambling sector, able to compete on a more even basis with similar online gambling opportunities, is likely to support local employment opportunities, regeneration effects and contribute to business non gamestop casinos rates. We will use the responses to this consultation as well as wider engagement with the sector to gather data to estimate the likely change in machine configuration in bingo and arcade venues.
Players often find offshore numbers return as expired, belonging to another company, or not licensed. Look for a licence seal that links to the issuing regulator’s own validation tool, then run the number through it. A genuine UK-licensed site states in its footer that the named business is licensed and regulated in Great Britain by the Gambling Commission under an account number. If the brand does not appear, it is not licensed in Great Britain. You can look up a casino by business name, trading name, website domain or account number.
In December 2023, the Gambling Commission launched a new ‘Tell us something in confidence’ service to report criminal and suspicious activity in the gambling industry. As part of the gambling laws in the UK, licensees must obtain and verify the identity of a customer before permitting them to gamble. Personal licenses cover the key personnel of gambling businesses. The local authority is in charge of determining all the premises’ fees.
In arcade premises, 2.3% of Category B gaming machine sessions result in losses of £200 or more, compared to 2% of combined Category C, Category D and mixed sessions. In bingo premises, 1.6% of Category B gaming machine sessions result in losses of £200 or more, compared to 0.7% of combined Category C, Category D and mixed sessions. Responses from both the arcade and bingo sector show that Category B machines generate higher GGY on average than Category C and D machines, though responses indicated that the levels of GGY were higher in the arcade sector. This was consistent across bingo club operators, arcade operators and gaming machine manufacturers.
432.Additional procedures apply in the case of applications for a casino licence. The exception to this is an applicant for a premises licence that authorises a track to be used for accepting bets. A premises licence will not be issued until to an applicant until he holds an operating licence. Only people with a right to occupy premises are eligible to apply for a premises licence.
We intend to place some restrictions on the number of SSBTs to avoid a scenario in which the product offering becomes unbalanced and a large number of these machines are sited in a relatively small gambling area. Where a machine is made available to take bets on virtual races, it is classified as a gaming machine and would therefore count towards the maximum permitted number of such machines. The authorisations required may include a remote betting operating licence (required if customers are to be able to bet via Self-Service Betting Terminals), as well as a non-remote betting operating licence. In order to offer this, operators will be required to hold relevant operating licences from the Gambling Commission. The white paper proposed that all casinos should have the ability to offer betting, should they wish to do so.
In all these cases, UKGC rules require operators to act transparently and handle complaints by following published procedures. For example, a player may report unfair or confusing terms and conditions, such as very low betting limits or too many games being restricted. One of the most common reasons players complain is that a casino is claiming that the player has broken its terms or rules and is therefore withholding the player’s winnings. However, if that does not work, then players must provide documents such as a passport, driving licence, or utility bill.
We propose that Category D machines are not required to display safer gambling messaging beyond the current requirements placed on these machines. The government proposes that the existing safer gambling messaging is used on machines that accept cashless payments. As outlined above, we think the player protection measures that these machines will be required to implement will be adequate to mitigate against the risk of gambling-related harm, considering the lower maximum stakes that they are subject to. Some industry responses also argued that members of staff in casinos already monitor players and interact where appropriate. Operators who run betting shops, where staff alerts are already available, agreed that machines accepting cashless payments should also be required to have this feature. In line with their responses to other questions, the pub sector did not want these limits to apply to Category D crane grab machines.
Sixty-seven per cent of respondents to this chapter of the consultation stated that ‘cash-out’ Category D slot-style machines should be required to move to an age-restricted area. The government’s position is to proceed with the introduction of an age limit on ‘cash-out’ Category D slot-style machines. The vast majority of respondents (96%) stated that the government should introduce an age limit on ‘cash-out’ Category D slot-style machines of 18 and over. This chapter of the consultation received 46 responses, mainly from licensing authorities and industry. The consultation asked the following questions on ‘cash-out’ Category D slot-style machines. However, we will not mandate that these machines be moved into age-restricted areas as we do not believe that it is proportionate, considering the lower risk posed by these types of machines.
Evidence was received in response to the land-based gambling consultation and through an additional supplementary consultation which focused on this reform specifically. Operators will also need to be able to demonstrate that their new gambling and non-gambling areas abide by the updated rules in the Mandatory and Default Conditions, which will include the sliding scale and other restrictions on the sizes of different areas of the casino. As set out in section 151 of the 2005 Act and in the Gambling Act 2005 (Premises Licences and Provisional Statements) Regulations 2007, the operator will also need to submit an up-to-date plan showing their table gaming area, other gambling areas and non-gambling areas.
The Commission’s published Advice to Government recognised this area as a potential example whereby it would be appropriate for requirements to be placed in the Commission’s regulatory framework rather than within the 2005 Act or in regulations. We believe these measures strike an appropriate balance between regulation applicable to modern payment methods, consumer benefits and protection of the licensing objectives. To support the bingo club sector further we will consider exploring the use of primary legislation to provide a clear distinction between bingo clubs and arcade premises. Some operators will benefit from both.
To achieve this, we are consulting on options for amending the 80/20 rule to a new requirement that 50 percent of machines must be Category C or D. Arcades and bingo premises are subject to an 80/20 rule which governs the balance of Category B (maximum £2 stake) and Category C or D machines in these venues (up to a maximum £1 stake). With technological developments, land-based casinos have been able to introduce a greater range of customer protections and the experiences of applying these across each type of licence have provided insight on the likely impact of any proposed changes. Since the Gambling Act 2005, land-based casinos have operated under two licensing regimes with different requirements in terms of the type and volume of product they are able to offer, as well as venue size. KYC helps gambling operators prevent fraud, comply with AML regulations, and avoid hefty fines. Additionally, licensing is required even if a company’s online gambling operation is located in another country—so long as they provide services to gamblers in the UK.
According to data from Health Survey England from 2012 to 2018, 25.7% of those who played on slot (electronic gaming) machines were classified as at-risk gamblers. Should separate table gaming areas of 12.5% or more only be allowed to count towards the total table gaming area for 1968 Act casinos under the new regime? Which approach do you think should be taken in relation to the maximum gambling area for 1968 Act casinos? Should the minimum table gaming area for Small 2005 Act casinos be reduced to 250sqm?
View licence details, trading names and authorised domains for each operator. If gambling is harming you, free and confidential help is available now. One email a month on operator failures, licence changes and player rights.